Delivery operations SOP generator

# Delivery Operations SOP (Draft)

**Business type:** lastmile
**Delivery model:** scheduled
**Proof of delivery:** Photo(s) + signature + timestamps + GPS
**Exception codes:** no_access, customer_not_available, damaged_item

## 1) Order intake / pickup readiness
- Confirm address, contact, access instructions, and delivery window.
- Verify items count/labels (and scan/serials if applicable).
- Assign delivery zone (simple zone-based grouping is fine).

## 2) Dispatch planning
- Build routes by zone and time windows; avoid backtracking.
- Assign drivers and confirm vehicle readiness (fuel, load, safety).
- Send ETA link / delivery window confirmation to customers or sites.

## 3) Driver execution (at each stop)
- Follow stop order unless dispatch approves a change.
- Capture POD: Photo(s) + signature + timestamps + GPS.
- Add a short note for anything unusual (access issues, customer preference).

## 4) Exceptions (when something goes wrong)
- Use the closest exception code (no free-text only).
- Collect evidence (photo, note, timestamp) before leaving the stop.
- Escalate to dispatch after X minutes (define a waiting threshold).

## 5) End of day reconciliation
- Confirm completed stops vs failed stops and reasons.
- Review disputes/complaints and update the checklist/SOP if needed.
- Capture simple metrics: on-time %, failed stops %, miles/day, cost/stop.

## Templates
- Stop note template: "Left at [exact spot], access via [gate/door], contact [name], issue [if any]"
- Exception escalation: "Wait 5 min -> call contact -> message -> dispatch decision"