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delivery dispute evidence checklist
Delivery dispute “what to collect” tool
Choose a dispute scenario (missing, damaged, wrong item, late) and generate the evidence checklist to resolve it faster.
Summary
- Turns dispute scenarios into evidence requirements
- Useful for SOPs, training, and exception handling
- Reduces back-and-forth with customers and ops teams
- Helps standardize notes and photos
Definitions
- Delivery dispute
- When a customer challenges whether the delivery happened, was complete, or met expectations.
- Evidence
- Any proof tied to a stop: photos, signatures, timestamps, GPS, notes, and customer communication logs.
Evidence to collect
Copy/paste into your SOP or driver training.
- Arrival + completion timestamps
- GPS pin
- Photo of item(s) at drop
- Photo showing the drop location/context
- Driver note: exact drop location and any access details
Worked example
Inputs
- Scenario
- Customer says “not delivered”
- Drop type
- Unattended
- Item value
- High
Outputs
- Evidence to collect
- 2 photos (item + location), GPS pin, arrival/completion timestamps, driver note with exact location, attempted contact log if needed
The fastest disputes are the ones where evidence is captured at the stop, not reconstructed later.
What to do next
- Add the checklist to your exception workflow so it appears when a dispute-type event happens.
- Review the last 10 disputes and note what evidence was missing most often.
- Standardize photo angles and note templates (left with, exact location, access issues).
Capture proof of delivery automatically in Lynxo
Instead of chasing evidence after the fact, Lynxo captures POD at the stop and attaches it to the run.
- Driver app captures photos/signatures/notes at each stop
- Timestamps + location evidence tied to the delivery
- Exception codes with required evidence (reduce disputes)
- Searchable history for customer support and operations
Where this helps
- Teams handling high dispute volume
- Same-day delivery operations
- B2B receiving and dock disputes
- Courier and parcel companies
FAQs
What should I collect for “missing delivery”?
Typically: photo(s), GPS pin, timestamps, and a note describing the exact drop location. Add signature/ID for high-risk stops.
What should I collect for “damaged item”?
Photo of damage, photo of packaging, notes about handling, and if possible customer confirmation at drop (signature or acknowledgment).
What should I collect for “wrong item delivered”?
Photo of the label/identifier, photo of the item delivered, and a scan/ID step if you have barcodes/serials.
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