Delivery Proof of Delivery Workflows

Common symptoms

• - Proof is stored across different apps
• - Photos are not tied to the right stop
• - Drivers skip required closeout steps
• - Account teams lose time resolving disputes

Operating workflow

1. Define proof requirements
2. Capture evidence at stop closeout
3. Attach notes and timestamps
4. Review exceptions
5. Use proof quality in driver coaching

KPIs to monitor

• - Proof capture rate
• - Dispute resolution time
• - Failed closeout count
• - Customer claims rate