customer eta notifications
Customer ETA Notifications for Delivery Operations
Keep customers informed with delivery timing updates that match live route progress.
Common symptoms
- - Customers repeatedly ask support where the driver is
- - ETA promises are made from static plans
- - Missed delivery windows create reattempt costs
- - Support cannot see the same route context as dispatch
Operating workflow
- Calculate route timing
- Share customer updates
- Adjust ETA when routes change
- Escalate high-risk stops
- Measure notification impact
KPIs to monitor
- - Customer support contacts
- - ETA accuracy
- - First-attempt success
- - On-time delivery rate