Industry
Delivery & Dispatch Software for Wholesale Distribution
Plan multi-drop B2B routes with receiving windows, capacity constraints, and audit-ready proof of delivery.
Built for: Distributors running multi-stop delivery routes to retailers, restaurants, and businesses looking for routing, dispatch visibility, and POD tied to invoices/POs.
Most Wholesale Distribution teams don’t lose days because of “bad drivers”. They lose days because the plan changes and the system can’t keep up.
Lynxo is built to keep dispatch in control: live route edits, realistic ETAs, proof of delivery, and the metrics you need to improve cost per stop and on-time performance.
You’re probably dealing with:
- Receiving windows and dock congestion create unpredictable dwell time
- Capacity (pallets/weight) makes simple stop-ordering insufficient
- Partial deliveries and backorders require clean exception logging
What this page covers
The sections below map your workflow, constraints, and KPIs to the exact Lynxo capabilities that help.
Common challenges in Wholesale Distribution
- Receiving windows and dock congestion create unpredictable dwell time
- Capacity (pallets/weight) makes simple stop-ordering insufficient
- Partial deliveries and backorders require clean exception logging
- Signatures and PO/invoice proof are inconsistent and hard to audit
- Cancellations mid-route create empty miles and manual replanning
KPIs to improve
- On-time appointment %
- Cost per drop
- Miles per drop
- Stop dwell time
- Claims / disputes rate
In the real world
These are the moments where operations either stay in control or the day turns into firefighting.
Dock congestion causes cascading lateness
Situation
A key stop takes 45 minutes longer than expected due to dock delays.
What breaks
Downstream appointments get missed and dispatch loses control of the plan.
How Lynxo responds
See dwell-time risk live, resequence or reassign a downstream stop, and update ETAs to protect appointment windows.
Improves
On-time appointment % · Stop dwell time
Partial delivery / backorder
Situation
Not all items are available; the drop is partial and needs follow-up.
What breaks
Paper notes get lost, disputes rise, and credits become slow and manual.
How Lynxo responds
Capture exception reason, photos, and signature. Push partial status back to ERP and schedule follow-up delivery if needed.
Improves
Claims / disputes rate · Cost per drop
Cancellation mid-route
Situation
A customer cancels after the truck is already loaded and en route.
What breaks
Routes become inefficient; teams eat empty miles and waste time re-planning.
How Lynxo responds
Remove the stop, re-optimize remaining drops, and optionally insert a high-priority delivery that fits capacity and time windows.
Improves
Miles per drop · Cost per drop
Typical workflow
- 1
Order intake
Import invoices/POs, receiving windows, and drop requirements via API.
- 2
Load + capacity planning
Balance routes by pallets/weight, service time, and driver hours.
- 3
Route optimization
Optimize sequences across multiple drops while respecting appointment windows.
- 4
Dispatch + live changes
Handle cancellations, late docks, and priority drops with real-time reassignment.
- 5
Proof of delivery
Capture signature + photos; attach to invoice/PO and push status back to ERP.
- 6
Analytics
Measure dwell time, appointment adherence, and cost per drop by lane and customer.
Constraints to design for
Appointment windows
Retailers and businesses often require receiving within a scheduled window.
Capacity
Pallets, weight, and vehicle type drive feasible routing and load plans.
Dwell time volatility
Dock wait and receiving processes vary by customer and time of day.
Auditability
Signatures, exceptions, and delivery proof must be tied to invoices/POs.
How you would configure Lynxo
This is the practical setup checklist that makes the workflow work in Wholesale Distribution.
Capacity + windows
- Model pallets/weight to prevent overload routes
- Set appointment windows per customer location
- Set service times by customer type (small shop vs large dock)
Proof + exceptions
- Require signature and capture PO/invoice reference
- Log partial deliveries and refusals with reason codes
- Attach photos for damage/shortage claims
Ops analytics
- Track dwell time and appointment adherence by lane/customer
- Review empty miles and cancellations by day
- Use driver and zone performance reporting to standardize execution
How Lynxo fits
Real-time command center (live map, route edits)
Predictive routing (traffic + delay-aware adjustments)
Customer notifications + ETAs
Driver app with offline mode
Proof of delivery (photo/signature/GPS)
Analytics for window and zone performance
API + webhooks for two-way sync
Placeholder: multi-drop routing
Feature → outcome mapping
The point is not to “have features”. It’s to move the metrics that matter for Wholesale Distribution.
Integrate via API + webhooks
Connect orders/jobs into Lynxo, and push status updates and proof of delivery back to your systems. This keeps dispatch accurate and eliminates double entry.
Typical systems: CRM/ERP, order intake, notifications (SMS/email), support tools, and BI.
Integration examples for Wholesale Distribution
Concrete examples of what you would send into Lynxo and what you would receive back via webhooks.
ERP / OMS
Keep your ERP as the system of record while Lynxo runs routing + dispatch execution.
Inputs to Lynxo
- Invoices/POs
- Receiving windows
- Customer locations
- Load/capacity signals
Outputs via webhooks
- Delivered/partial/refused status
- Signature/POD
- Exception reasons
Warehouse / picking
Coordinate load readiness and departures with real route plans.
Inputs to Lynxo
- Pick completion time
- Load ready
- Priority changes
Outputs via webhooks
- Departure time
- Route assignments
- Return-to-warehouse events (optional)
What to measure
Use these targets as a starting point. As you onboard real customers, replace them with your own benchmarks.
On-time appointment %
+3–10%
From better window protection + live exception handling.
Cost per drop
-5–12%
From fewer empty miles and better route balance.
Claims / disputes rate
-10–30%
From consistent proof and exception logging.
FAQ
Can you handle multi-drop B2B routes?
Yes. Lynxo is designed for multi-stop routes with time windows, service times, and capacity constraints.
Do you support appointment windows?
Yes. Set appointment windows per customer and protect them in routing and dispatch.
How do you handle partial deliveries?
Capture partial status with reason codes, photos, and signature. Push updates back to ERP so reconciliation is clean.
Can proof be tied to invoices or POs?
Yes. Include invoice/PO references on the stop and attach signature/photos as audit-ready delivery proof.
What about dock delays and long dwell times?
Track dwell time, surface late risk in the command center, and resequence/reassign to protect downstream appointments.
Can we integrate with our ERP/OMS?
Yes. Use API + webhooks to sync orders/invoices and status updates both ways.
Do drivers work offline?
Yes. Offline workflows help when coverage is weak; updates sync when the device reconnects.
What should we measure first?
Start with on-time appointment %, cost per drop, and claims/disputes rate. Then track dwell time and miles per drop.
Start free for Wholesale Distribution
Set up routes, dispatch drivers, and measure performance without long onboarding cycles.
Start free for Wholesale Distribution
Routing + dispatch + ETAs + proof. No credit card required to start.